FAQ
1- Do you have in stock table pads?
All of our table pads are made in your custom size, color and shape so we do not carry premade table pads.
2- Do you offer in-home consultations?
Yes we offer in-home appointments in many states including New York, New Jersey, Connecticut and Florida. If we do not have a representative close to your location our team can assist you with your purchase of custom table pads on the phone. We will walk you through the whole process and can also Facetime to assist you with measuring and patterning if necessary. Do not hesitate to contact us.
3- How do I measure my table?
Measuring your table for a custom table pad should be 5 minutes or less. You will need a tape measure. Put your tape measure down the center of the table and measure both the width and length. Please be sure to only measure the flat surface of your table. Do not include the bevel if your table has a beveled edge. Measure to the nearest 1/16th of an inch. Measure each leaf separately. Please email or call us if your table is a drop leaf table as it may need to be measured differently. Square, round and rectangular tables do not require a pattern.
4- How long is the delivery of custom table pads?
1) Standard 4-6 weeks
2) Rush – 15-21 business days
3) Ultra Rush – 5-10 business days
5- What are the shipping rates for international orders?
International shipping varies. Please email for pricing
6- What types of furniture do table pads protect?
Table pads protect conference room tables including cutouts for phones and computers, kitchen tables, dining tables, pool tables, buffet server, sideboards, pianos, desks, coffee tables, end tables, kitchen islands and so much more.
7- Do you offer refunds?
Table Pad Factory does not offer any refunds due to the fact that all items are custom made to order. If we make an error then we will remake the pads at no charge.
8- Why are we the best table pad company?
First and foremost is our customer service. We are open 7 days a week to assist you. Our competition is mainly open Monday - Friday. Our pads are manufactured using the highest quality and built for longevity. Our magnetic locking system is the best locking system on the market.. Our fiberboard inner core is durable and firm. Our fiberboard inner core is not subject to warpage and is not as heavy as cardboard.
9 - What is the warranty on custom table pads?
Table Pad Factory standard warranty is 90 days. We also offer an additional $100 lifetime warranty for 1 remake of your table pads.
10 - What if my table pad order arrives damaged?
If the order arrives damaged during delivery we will require photos and we will then replace the pads free of charge. Photos can be emailed.
11- What happens if my table pad does not fit?
We usually spot errors long before your table pad cover goes into production. We are diligent and always check measurements and patterns before starting production.
12- I am nervous about measuring and patterning my table?
Our team will guide you through the process and make it very easy for you. It is always our pleasure to assist you and ultimately add you to our list of satisfied customers.
13- Do you have patterns on file?
Yes! Table Pad Factory has many patterns on file in our database. If you look under your table and provide us with your model # we can check our database. We will also require measurements from you.